The City of Wildwood is seeking a dedicated customer service oriented individual to join our City staff as a Resident Service Representative. This temporary, part-time position will play a vital role in providing the best service experience in addressing concerns/inquiries as the direct point of contact for residents primarily in the transition of two substantial resident service initiatives to include provision of internet service and a new, unique waste hauling service.
- Serve as a dedicated point of contact for residents, answering inquiries regarding the City's new waste haulers, waste disposal guidelines, pickup schedules, and adjustments related to the transition of this new service plan.
- Provide information and support to residents regarding the Spectrum Internet Project, addressing questions, and resolving concerns.
- Maintain accurate records of resident interactions, inquiries, and resolutions for reference and future analysis.
- Collaborate with staff management to stay updated on the Internet Project and waste hauler transition, ensuring the ability to provide accurate and timely information to residents.
- Demonstrate professionalism, empathy, and patience in all resident interactions, effectively addressing concerns and providing appropriate guidance.
- High school diploma or equivalent (bachelor’s degree preferred)
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills, with the ability to effectively engage with residents of varying backgrounds.
- Ability to comprehend and articulate complex information clearly and concisely.
- Strong organizational and multitasking abilities to handle a high volume of resident inquiries.
- Proficiency in computer applications and willingness to learn new software tools.
- Availability to work between 20 to 25 hours per week (dependent on call volume) during regular business hours.
- Previous customer service or call center experience.
The pay range for this part-time position is $18.00 to $23.00 per hour, based on qualifications and experience. This is a temporary position with a contract period of July 17, 2023, through December 31, 2023.
Interested applicants should submit a cover letter with resume by (1) email at firstname.lastname@example.org or (2) in person at City Hall located at 16860 Main Street, Wildwood, MO 63040. The submission deadline is July 10, 2023.
The City of Wildwood is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply. We appreciate all applications; however, only candidates selected for an interview will be contacted.